Digital Education and E-Learning Innovations

IT organizations that are not digitized are less profitable than their competitors in the industry. The use of manual business processes results in information technology leaders losing business opportunities because they lack digital strategies. This research, based on general system theory (GST), employed a qualitative approach to explore the digital strategies used by 12 IT leaders in the digitalization of processes within four organizations in Ireland. Face-to-face, semi-structured interviews were the primary method of data collection. For the secondary data, past literature reviews were analyzed in consideration of the primary data findings. The thematic analysis produced the three themes, namely, a) Digital Leadership Skills, b) Core Requirements of Digital Alignment, and c) the Reason behind the Digital Transformation. The research findings suggested that IT leaders need to develop a strategic digital transformation plan that is proactive in providing technological solutions to digitize business processes. Moreover, the findings’ implications suggest that to be more agile, innovative, and customer centric in a competitive digital economy, organizations can enhance the success of digital transformation by improving the effectiveness of digital leadership, aligning business and digital strategies, and implementing fit-for-purpose technologies.