International Journal of Medical Discoveries

Background: Patient satisfaction serves as a key indicator for evaluating healthcare quality and service effectiveness. Comparing perceptions between patients in eye care and fertility centers allows for identifying service strengths and areas requiring targeted improvement.
Objective: This study aimed to assess patient satisfaction levels and identify their sociodemographic determinants across two specialized medical centers in Bahrain, an ophthalmology center and a fertility clinic.
Methods: A descriptive, cross-sectional design was employed, including 350 patients (175 from each center) selected through simple random sampling. Data were collected using a structured questionnaire and analyzed using the Statistical Package for the Social Sciences (SPSS). Statistical significance was set at p < 0.05.
Results: Significant associations were observed between satisfaction levels and sociodemographic factors. Female patients reported higher overall satisfaction compared to male patients (Mean = 192.37 vs. 184.57; p = 0.001). Educational attainment was inversely correlated with satisfaction, with patients having elementary education reporting higher satisfaction than university graduates (Mean = 191.82 vs. 181.88; p = 0.014). Marital status significantly affected perceptions of access to care (p = 0.021), with widowed patients demonstrating the highest satisfaction. No significant differences were found between patients from the two clinic types (surgical vs. medical).
Conclusion: Patient satisfaction is significantly influenced by sociodemographic variables, particularly sex, educational level, and marital status. Healthcare providers should adopt patient-centered approaches that address the unique expectations of diverse demographic groups rather than applying uniform service models.